How do I complete the registration process?
Check your email for a message asking you to verify your ownership of the account. Just click through the link in the email to complete the verification process, and you’re set to go!
What is the “barcode scanner” and how does it work?
It’s a device located at the cash register that reads the barcode displayed on your mobile phone. It will apply the offer to your order before you pay. It doesn’t read any other information on your device, or modify your app in any way.
Can I use the app to redeem offers at any store?
No. Offers are only available in select markets, so not every offer is available at every store.
Participating restaurants can be found in one of two ways:
1: Select a restaurant from the Restaurant Locator link on the hamburger menu icon (upper right hand of the screen) and click on the "i".
2: To refresh the offers, just touch the white space below the header and swipe down.
I live in a participating market, but am still not seeing my offers.
Have you registered your app? Do you have your offer preferences turned on? If you live in a participating market, but still don’t see offers, you should check that these settings in your account are enabled:
'Subscribe to offers' is turned on.
Your Current Location or selected favourite restaurants participate in the offers program.
Where can I see my offers?
They’ll appear in the “Your Offers” section on the app home screen.
What is the Nutrition section?
This displays the nutrition information for our menu items, organized by category.
How many offers can I redeem at one time?
Choose wisely, because you can only redeem one offer per person per visit and there’s a limit of one account per customer.
How do I change my offer preferences?
Select ‘Account’ from the navigation menu, and then select ‘Offers Preferences’.
Why are you collecting my email address?
Having a confirmed identity allows us to serve you better, and it’s a security measure to reduce fraud. If you have any questions about your privacy or the collection, use, and disclosure of personal information, please contact:
1 McDonald’s Place
Toronto, Ontario, Canada
Phone: 1-888-424-4622, seven (7) days a week, from 8:30am to 8:30pm (EST) and ask to leave a message for the Privacy Manager.
Can I use the same email address on multiple devices?
Sure! Just keep in mind that once an offer is redeemed on one device it will be marked as redeemed on all devices (so you can’t use the same offer twice).
Can I change the email address associated with my account?
Not at this time. If your email address has changed, please register again.
How do I unsubscribe from email?
There’s an unsubscribe link at the bottom of every marketing email you get from us. Just click the link and follow the instructions from there. You can also contact Guest Services at 1-888-424-4622
How do I remove the app from my phone?
iPhone® users hold your finger over the app until the “X” appears, then tap the “X” to remove the app from your phone
Android™ users select Settings→Manage→Applications→Downloaded. Choose the McDonald’s app and press Uninstall.
Once complete, offers will no longer be available.
How do I unsubscribe from the offers program?
Launch the app and go to the Account section by clicking the menu icon on the upper right hand corner of the screen. Click on “Offers Preferences” and tap the switch to the right of the “Subscribe to Offers” text. Click the back button to save your changes.
How do I change my password?
You can change your password within the “Account” section of the app. Passwords must be 6-12 alphanumeric characters and must contain at least one upper case letter and one number.