How do I complete the registration process?
Check your email for a message asking you to verify your ownership of the account. Just click through the link in the email to complete the verification process, and you’re set to go!
What is the “barcode scanner” and how does it work?
It’s a device located at the cash register that reads the barcode displayed on your mobile phone. It will apply the offer to your order before you pay. It doesn’t read any other information on your device, or modify your app in any way.
Can I use the app to redeem offers at any restaurant?
No. Offers are only available in selected markets, so not every offer is available at every restaurant.
Participating restaurants can be found in one of two ways:
1: Select a restaurant from the ‘Locations’ link on the hamburger menu icon (upper left-hand of the screen) to view all the offers available at that location.
2: To see which locations are participating in a particular offer, select ‘Participating Restaurants’ below the offer details.
I live in a participating market, but am still not seeing my offers.
Have you registered your app? If you live in a participating market, but still don’t see offers, you should check that Location Services are enabled.
Where can I see my offers?
They’ll appear in the ‘My Offers’ section on the app home screen.
Where do I find nutrition or ingredient information?
Select a menu item in the ‘Our Menu’ section to display the nutrition and ingredient information for that menu item.
How many offers can I redeem at one time?
Choose wisely, because you can only redeem one offer per person per visit, and there’s a limit of one account per customer.
Why are you collecting my email address?
Having a confirmed identity allows us to serve you better, and it’s a security measure to reduce fraud. If you have any questions about your privacy or the collection, use, and disclosure of personal information, please contact:
1 McDonald’s Place
Toronto, Ontario, Canada
Guest Contact Centre: 1-888-424-4622
, Monday-Friday from 9:00 a.m.-7:00 p.m. or Saturday from 10:00 a.m.-6:00 p.m. (EST), and ask to leave a message for the Privacy Manager.
Can I use the same email address on multiple devices?
Sure! Just keep in mind that once an offer is redeemed on one device it will be marked as redeemed on all devices (so you can’t use the same offer twice).
Can I change the email address associated with my account?
Not at this time. If your email address has changed, please register again.
How do I unsubscribe from email?
There’s an unsubscribe link at the bottom of every marketing email you get from us. Just click the link and follow the instructions from there. You can also contact McDonald’s®
Guest Contact Centre at 1-888-424-4622
and ask to leave a message for the Privacy Manager.
How do I remove the app from my phone?
iPhone® users hold your finger over the app until the “X” appears, then tap the “X” to remove the app from your phone
Android™ users select Settings→Manage→Applications→Downloaded. Choose the McDonald’s app and press Uninstall.
Once complete, offers will no longer be available.
How do I unsubscribe from push notifications?
In order to change your device notification settings,:
1) Open 'Settings', then tap the My McD’sTM app.
2) Tap on 'Notifications', then tap on the 'Allow Notifications' toggle.
How do I change my password?
You can change your password within the “Account” section of the app. Passwords must be 6-12 alphanumeric characters and must contain at least one upper case letter and one number.