My McDs | McDonalds.ca
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tap into tasty offers

Get exclusive offers sent to your phone every week.

Our info is in the palm of your hands.

Use the app to learn all the nutrition information of your favourite foods.

Satisfy your craving wherever you are.

Our restaurant locator can pinpoint a McDonald’s® near you.

Redeem

Choose one of three convenient ways to redeem your offers.

FAQ

I downloaded the app, but don’t see any offers.
Let’s fix that! First make sure you’ve completed the registration process, verified your email address and your preferences are turned on to see offers. Once you register, it can take up to 20 minutes for all offers to show up in the app. Keep in mind that not all app offers are available in all locations, so if you still don’t see any, check back with us later!
How do I redeem offers?
Select the offer you want to redeem in your app. When you order at the counter, tell the crew member you have an offer to redeem. They’ll prompt you to hold the barcode displayed on your mobile device in front of the barcode scanner before paying, and the offer will automatically be applied! Alternatively, if you are using the kiosk, select the ‘offers & coupons’ button in the top right of the kiosk screen, select the ‘mobile offer’ button, scan your barcode and add the applicable item to your order.
I’m having a hard time scanning my barcode at the kiosk, how does it work?
In the kiosk’s main food section, press the ‘Offers & Coupons’ button on the top right corner of the screen. Then press the ‘mobile offer’ button, which will trigger the scanner to start working. Bring up the barcode on your device, and then hold your device slightly below the scanner at a 45 degree angle. If the scan doesn’t work, you can always manually enter in the four character code you see under to the barcode on your device. Once successful, the offer details will appear on the kiosk. Press ‘ok’ and then go back to the main screen. When you add the applicable menu items to your order, the offer will automatically be applied.
How do I know when a new offer is available?
Offers are typically refreshed every week. We’ll send you a notification when new offers are available in your area.
Why should I enable location services for this app?
Location services let us customize the offers available to you, since different stores have different offers. No sense showing you offers that are only available across town!
Can I still redeem paper coupons using the mobile app?
The offers sent via regular mail will no longer be available to use within the mobile app. You can still print out those offers from www.mcdonalds.ca, and use them when ordering from a crew member at the counter or at a kiosk.
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How do I complete the registration process?
Check your email for a message asking you to verify your ownership of the account. Just click through the link in the email to complete the verification process, and you’re set to go!
What is the “barcode scanner” and how does it work?
It’s a device located at the cash register that reads the barcode displayed on your mobile phone. It will apply the offer to your order before you pay. It doesn’t read any other information on your device, or modify your app in any way.
Can I use the app to redeem offers at any store?
Offers are only available in select markets, so not every offer is available at every restaurant.

Participating restaurants can be found in one of two ways:

    1: Select a restaurant from the Restaurant Locator link on the hamburger menu icon (upper right hand of the screen) and click on the "i".

    2: To refresh the offers, just touch the white space below the header and swipe down.
I live in a participating market, but am still not seeing my offers.
Have you registered your app? Do you have your offer preferences turned on? If you live in a participating market, but still don’t see offers, you should check that these settings in your account are enabled:

Offers Preferences:

'Subscribe to offers' is turned on.

Restaurant selection:

Your Current Location or selected favourite restaurants participate in the offers program.
Where can I see my offers?
They’ll appear in the “Your Offers” section on the app home screen.
What is the Nutrition section?
This displays the nutrition information for our menu items, organized by category.
How many offers can I redeem at one time?
Choose wisely, because you can only redeem one offer per person per visit and there’s a limit of one account per customer.
How do I change my offer preferences?
Select ‘Account’ from the navigation menu, and then select ‘Offers Preferences’.
Why are you collecting my email address?
Having a confirmed identity allows us to serve you better, and it’s a security measure to reduce fraud. If you have any questions about your privacy or the collection, use, and disclosure of personal information, please contact:

Privacy Manager
privacymanager@ca.mcd.com
1 McDonald’s Place
Toronto, Ontario, Canada
M3C 3L4

Phone: 1-888-424-4622, seven (7) days a week, from 8:30am to 8:30pm (EST) and ask to leave a message for the Privacy Manager.
Can I use the same email address on multiple devices?
Sure! Just keep in mind that once an offer is redeemed on one device it will be marked as redeemed on all devices (so you can’t use the same offer twice).
Can I change the email address associated with my account?
Not at this time. If your email address has changed, please register again.
How do I unsubscribe from email?
There’s an unsubscribe link at the bottom of every marketing email you get from us. Just click the link and follow the instructions from there. You can also contact Guest Services at 1-888-424-4622
How do I remove the app from my phone?
iPhone® users hold your finger over the app until the “X” appears, then tap the “X” to remove the app from your phone

Android™ users select Settings→Manage→Applications→Downloaded. Choose the McDonald’s app and press Uninstall.

Once complete, offers will no longer be available.
How do I unsubscribe from the offers program?
Launch the app and go to the Account section by clicking the menu icon on the upper right hand corner of the screen. Click on “Offers Preferences” and tap the switch to the right of the “Subscribe to Offers” text. Click the back button to save your changes.
How do I change my password?
You can change your password within the “Account” section of the app. Passwords must be 6-12 alphanumeric characters and must contain at least one upper case letter and one number.

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