McDelivery loves knocking at your door
FAQS
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Does McDonald’s deliver?
CollapseYou can have your favourite McDonald’s menu items delivered to you when you order with the SkipTheDishes app, Uber Eats app or the DoorDash app. Right now we are operating with a limited menu in order to support social distancing for the well-being of you and our crew. Check out our menu page to see what we have!
In certain areas, you can place a delivery order via the McDonald’s App. You can earn points and redeem rewards on eligible delivery orders. You will not earn points on delivery fees, service fees, small order fees, and delivery tips, or on taxes, bag, cup and bottle fees, and other surcharges or fees. See here for more details. -
What is SkipTheDishes?
CollapseSkipTheDishes is a convenient food delivery app that’s here to help you easily find and order delicious food, like McDonald’s to satisfy your cravings. SkipTheDishes provides the convenience, control and accuracy of ordering online so you can focus on your busy life. -
What is Uber Eats?
CollapseUber Eats, Uber's food delivery app, makes ordering food as easy as requesting a ride. McDonald’s has partnered with Uber Eats to get food delivered to hungry customers, allowing you to track your order, choose your drop off location, and use the same account you use to take rides. -
What is DoorDash?
CollapseDoorDash is a leading last mile logistics platform that connects people with the best of their cities. With your favorite restaurants like McDonald’s at your fingertips, DoorDash satisfies your cravings with on-demand delivery available across the country. -
How do I find out which McDonald’s restaurants are participating in McDelivery?
CollapseTo determine which McDonald's locations in your area are participating in restaurant delivery, simply download the SkipTheDishes app, Uber Eats app or DoorDash app, input your delivery address, and you will see a list of participating McDonald's restaurants in your area (if McDelivery on SkipTheDishes, Uber Eats or DoorDash is available in your area). Changing the delivery address will also change the available McDonald's restaurants shown in the SkipTheDishes app, Uber Eats app or DoorDash app. You can also see if you’re in the zone by searching your address below/above! Note: some McDonald’s restaurants may not be operating right now due to COVID-19 restrictions, however that doesn’t mean we don’t normally deliver to your area.
In certain areas, you can place a delivery order via the McDonald’s App. You can earn points and redeem rewards on eligible delivery orders. You will not earn points on delivery fees, service fees, small order fees, and delivery tips, or on taxes, bag, cup and bottle fees, and other surcharges or fees. See here for more details. -
Can I order McDonald’s breakfast delivery all day?
CollapseYes, you can order All Day Breakfast Selections delivery through the SkipTheDishes app, Uber Eats app or DoorDash app. However, the availability of the All Day Breakfast Selections menu items varies by location, and has been further limited in our temporary limited menu. -
Can I order coffee delivery?
CollapseYes, you can get your favourite drinks from the McCafé® menu delivered. -
Are any McDonald’s menu items not available for McDelivery?
CollapseRight now we are operating with a limited menu in order to support social distancing for the well-being of you and our crew. Check out our menu page to see what we have! The availability of menu items varies by location. Note that promotional pricing offers may be excluded. -
How do I report a problem with my McDonald’s order?
CollapseIn order to investigate an issue with a McDelivery order, simply reach out via “Need Help?” in the SkipTheDishes app, Uber Eats app or DoorDash app.
McDelivery in the McDonald’s Canada App FAQs
McDelivery is now on the McDonald’s Canada app! These FAQs address the most common inquiries we receive. If you are still not able to find an answer to your question, please call 1-833-510-0332 where a representative will be happy to assist you.
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Questions About Placing a McDelivery Order
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How can I order McDelivery using the McDonald’s app?
Collapse1. You can order McDelivery in a number of ways on the app! You can switch from “Pick-Up” to “McDelivery” using the toggle at the top of the app screen. After ordering delivery once on the app, you can press “re-order” and select delivery. Finally, you have the option of selecting an offer that can be delivered to you.
2. For any delivery order, you then must enter the desired address for delivery and you will be notified if McDelivery is available to you.
3. Once confirmed, start creating your order from our menu or your saved favourites.
4. When you’re all set—follow the checkout process in the app, sit back and enjoy your faves when they arrive! -
How do I know if McDelivery on the McDonald’s app is available at my address?
CollapseAfter you enter the address for delivery, you will be notified whether McDelivery is available to you. If it’s not, consider ordering pickup or try getting your faves through Uber Eats, DoorDash or Skip the Dishes. -
Why does it say “powered by DoorDash”?
CollapseWe have partnered with DoorDash to deliver your faves to you. All McDelivery orders placed through the McDonald’s app will be delivered by DoorDash couriers. We take care of the food, DoorDash handles the delivery. McDonald’s will securely share your information with DoorDash for the purposes of enabling them to deliver your order and provide customer support. -
Can I use my deals or redeem MyMcDonald’s Rewards when ordering McDelivery?
CollapseYes! Some of the McDonald's app offers and any MyMcDonald's Reward can be redeemed on delivery orders! Simply select the offer you wish to redeem and select “Add to delivery order.” If that option is not showing, then that offer is not redeemable on delivery orders. -
Will I earn MyMcDonald’s Rewards points for eligible purchases made via McDelivery?
CollapseYou betcha! All food and beverages purchased through the McDonald's app through pickup or delivery will earn points (100 points for $1 spent on eligible purchases) that you can redeem for free McDonald’s products. It’s one of the many benefits of using the McDonald’s app. Learn more about MyMcDonald’s Rewards here: https://www.mcdonalds.com/ca/en-ca/getmoremcds/mymcdonaldsrewards.html
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Questions About Your Current Order
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I want to change my order or add items to my order:
CollapseOnce an order is placed it cannot be modified, but you may be able to cancel the order and order again with your additional items. To find out if you can cancel your order, please contact DoorDash at 1 (833) 510-0332. -
I want to cancel my order:
CollapseNot all orders can be cancelled as it depends on when in the process you contact DoorDash. If you wish to cancel your order please promptly contact DoorDash at 1 (833) 510-0332. -
I need to contact my DoorDash courier:
CollapseFrom the home screen, select “Track Order” and scroll down to the tracking screen to contact your DoorDash courier. You will only be able to contact your courier once the DoorDash courier is assigned. Keep in mind that your courier may be driving and may not be able to answer the phone right away. In addition, your DoorDash courier is also able to contact you if they are unable to easily find your delivery address. -
I need to change my delivery address for the order I just placed:
CollapseTo change your delivery address after an order is placed, please contact DoorDash at 1 (833) 510-0332 as quickly as possible and they will do their best to accommodate you. -
I need to change my delivery address in the app:
CollapseThe delivery address can be changed at any point before you submit your McDelivery order. There are two places where your delivery address can be changed. 1) Go to the ‘Order’ tab on the McDonald’s app, and at the top of the page tap the ‘Change Address’ link. 2) On the ‘Review and Pay’ screen, tap the ‘Edit’ link next to the delivery address. -
Where can I find the status of my delivery order?
CollapseFrom the home screen, select “Track Order” to get an up-to-date status of your delivery order. -
My order is taking longer than expected:
CollapseWe’re sorry we could not get you your order on time. Please contact DoorDash at 1 (833) 510-0332 where a representative will be happy to assist you. -
Have a question that's not listed here?
CollapseFor any further questions, please contact DoorDash at 1 (833) 510-0332.
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Questions About a Delivered or Past Order
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My order was not delivered
CollapseWe’re sorry to hear your order was not delivered. Please contact DoorDash at 1 (833) 510-0332 where a representative will be happy to assist you. -
My order is not correct or is missing items:
CollapseWe’re sorry about this concern with your order. Please contact DoorDash at 1 (833) 510-0332 where a representative will be happy to assist you. -
I have a concern with the quality of product received:
CollapseWe’re sorry to hear about this. Please contact DoorDash at 1 (833) 510-0332 where a representative will be happy to assist you. -
I had an issue with my DoorDash courier:
CollapseWe’re sorry about your experience. Please contact DoorDash at 1 (833) 510-0332 where a representative will assist you. -
My promotion or discount was not applied:
CollapseWe’re sorry about that. Please contact DoorDash at 1 (833) 510-0332 where a representative will be happy to assist you. -
I was charged a delivery fee, but I have DashPass:
CollapseDashPass benefits only apply to orders through the DoorDash app. -
I have DashPass. Will those benefits apply to my order on the McDonald’s app?
CollapseNo, DashPass benefits only apply to orders through the DoorDash app. -
Where are my MyMcDonald’s Rewards points?
CollapseAll delivery orders via the McDonald's app earn you points at 100 points for $1 spent on eligible purchases. Points will be deposited into your account within 48 hours after your order is delivered and complete. Learn more about MyMcDonald’s Rewards here (https://www.mcdonalds.com/ca/en-ca/getmoremcds/mymcdonaldsrewards.html) -
Have a question that's not listed here?
CollapseFor any further questions, please contact DoorDash at 1 (833) 510-0332.
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Delivery available at participating McDonald’s. McDonald’s coupons, mobile app offers and promotional offers excluded from delivery. Delivery prices vary from restaurants. Delivery fees apply. See the applicable app for details. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
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