McDelivery loves knocking at your door

McDelivery in the McDonald’s Canada App FAQs

McDelivery is now on the McDonald’s Canada app! These FAQs address the most common inquiries we receive. If you are still not able to find an answer to your question, please visit our Contact Us | McDonald's Canada where you have different options to reach out to us.

• Questions About Placing a McDelivery Order

  Expand Collapse

  • How can I order McDelivery using the McDonald’s app?

    Expand Collapse
    1. You can order McDelivery in a number of ways on the app! You can switch from “Pick-Up” to “McDelivery” using the toggle at the top of the app screen. After ordering delivery once on the app, you can press “re-order” and select delivery. Finally, you have the option of selecting an offer that can be delivered to you.
    2. For any delivery order, you then must enter the desired address for delivery and you will be notified if McDelivery is available to you.
    3. Once confirmed, start creating your order from our menu or your saved favourites.
    4. When you’re all set—follow the checkout process in the app, sit back and enjoy your faves when they arrive!

  • How do I know if McDelivery on the McDonald’s app is available at my address?

    Expand Collapse
    After you enter the address for delivery, you will be notified whether McDelivery is available to you. If it’s not, consider ordering pickup or try getting your faves through Uber Eats, DoorDash or Skip.

  • Who will deliver my order?

    Expand Collapse
    We work with our delivery partners to deliver your faves to you. We take care of the food, and those vendors handle the delivery. McDonald’s will securely share your information with them for the purposes of enabling them to deliver your order and provide customer support.

  • Can I use my deals or redeem MyMcDonald’s Rewards when ordering McDelivery?

    Expand Collapse
    Yes! Some of the McDonald's app offers and any MyMcDonald's Reward can be redeemed on delivery orders! Simply select the offer you wish to redeem and select “Add to delivery order.” If that option is not showing, then that offer is not redeemable on delivery orders.

  • Will I earn MyMcDonald’s Rewards points for eligible purchases made via McDelivery?

    Expand Collapse
    You betcha! All food and beverages purchased through the McDonald's app through pickup or delivery will earn points (100 points for $1 spent on eligible purchases) that you can redeem for free McDonald’s products. It’s one of the many benefits of using the McDonald’s app. Learn more about MyMcDonald’s Rewards here: https://www.mcdonalds.com/ca/en-ca/getmoremcds/mymcdonaldsrewards.html

• Questions About Your Current Order

  Expand Collapse

  • I want to change my order or add items to my order:

    Expand Collapse
    Once an order is placed it cannot be modified, but you may be able to cancel the order and order again with your additional items. To find out if you can cancel your order, please use the ‘Chat’ functionality in the app or contact Uber at 1-866-987-3744.

  • I want to cancel my order:

    Expand Collapse
    Not all orders can be cancelled as it depends on when in the process you contact our delivery provider.. If you wish to cancel your order please promptly contact them through the ‘Chat’ functionality in the app or contact Uber at 1-866-987-3744.

  • I need to contact my delivery courier:

    Expand Collapse
    From the home screen, select “Track Order” and scroll down to the tracking screen to contact your courier. You will only be able to contact your courier once the courier is assigned. Keep in mind that your courier may be driving and may not be able to answer the phone right away. In addition, your courier is also able to contact you if they are unable to easily find your delivery address.

  • I need to change my delivery address for the order I just placed:

    Expand Collapse
    To change your delivery address after an order is placed, please use the ‘Chat’ functionality in the app or contact Uber at 1-866-987-3744 as quickly as possible and they will do their best to accommodate you.

  • I need to change my delivery address in the app:

    Expand Collapse
    The delivery address can be changed at any point before you submit your McDelivery order. There are two places where your delivery address can be changed. 1) Go to the ‘Order’ tab on the McDonald’s app, and at the top of the page tap the ‘Change Address’ link. 2) On the ‘Review and Pay’ screen, tap the ‘Edit’ link next to the delivery address.

  • Where can I find the status of my delivery order?

    Expand Collapse
    From the home screen, select “Track Order” to get an up-to-date status of your delivery order.

  • My order is taking longer than expected:

    Expand Collapse
    We’re sorry we could not get you your order on time. Please use the ‘Chat’ functionality in our app or contact Uber at 1-866-987-3744 where a representative will be happy to assist you.

  • Have a question that's not listed here?

    Expand Collapse
    For any further questions, please contact us here. Contact Us | McDonald's Canada.

• Questions About a Delivered or Past Order

  Expand Collapse

  • My order was not delivered

    Expand Collapse
    We’re sorry to hear your order was not delivered. Please contact live support through our ‘Chat’ functionality in our app or contact Uber at 1-866-987-3744 where a representative will be happy to assist you.

  • My order is not correct or is missing items:

    Expand Collapse
    We’re sorry about this concern with your order. Please contact live support through our ‘Chat’ functionality in our app or contact Uber at 1-866-987-3744 where a representative will be happy to assist you.

  • I have a concern with the quality of product received:

    Expand Collapse
    We’re sorry to hear about this. Please contact live support through our ‘Chat’ functionality in our app or contact Uber at 1-866-987-3744 where a representative will be happy to assist you.

  • I had an issue with my delivery courier:

    Expand Collapse
    We’re sorry about your experience. Please contact live support through our ‘Chat’ functionality in our app or contact Uber at 1-866-987-3744 where a representative will assist you.

  • My promotion or discount was not applied:

    Expand Collapse
    We’re sorry about that. Please contact live support through our ‘Chat’ functionality in our app or contact Uber at 1-866-987-3744 where a representative will be happy to assist you.

  • I was charged a delivery fee, but I have a subscription plan with one of your delivery vendors (Dashpass, UberOne, Skip +):

    Expand Collapse
    Those benefits only apply to orders through the particular vendors app and are not applicable in the McDonald’s app.

  • I have DashPass. Will those benefits apply to my order on the McDonald’s app?

    Expand Collapse
    No, DashPass benefits only apply to orders through the DoorDash app.

  • Where are my MyMcDonald’s Rewards points?

    Expand Collapse
    All delivery orders via the McDonald's app earn you points at 100 points for $1 spent on eligible purchases. Points will be deposited into your account within 48 hours after your order is delivered and complete. Learn more about MyMcDonald’s Rewards here (https://www.mcdonalds.com/ca/en-ca/getmoremcds/mymcdonaldsrewards.html)

  • Have a question that's not listed here?

    Expand Collapse
    For any further questions, please contact us at: Contact Us | McDonald's Canada